Privacy policy
Website and questionnaire privacy · 21 September 2026
Your privacy matters to us. This notice explains how we handle personal information on the Ora Pay website and in our questionnaires.
Who we are
Telora Limited, an ADGM company in Abu Dhabi, is responsible for your personal information. Ora Pay, OraMerchant and Telora Insights are its products. Contact us at privacy@ora-pay.com.
If you email us
We use your address, message and any information you provide to respond to you. Our legitimate interests are answering enquiries and operating our website. Please avoid sending payment details, identity documents or confidential information that we do not need.
The questionnaires
We run three short forms: one about travelling, one about running a business, and a waitlist. They help us decide what to build. Taking part is optional and we ask for your agreement before the questions begin. You can decline, skip any question, and stop at any time. If you decline or stop, we do not use your answers. Our questionnaire provider may retain a copy in line with its own policy.
We record the answers you give, how far you got, and how long you spent. In the travelling and business questionnaires, we only ask for your name and contact details at the end, and only if you have chosen to hear from us. The waitlist form asks for your name and email at the start, because its whole purpose is to contact you later.
Please leave out bank card numbers, passport details, other people's personal information and confidential business information. We do not need any of it.
Hearing from us
At the end of a questionnaire you choose one of these, and nothing is chosen for you:
- letting us email you about the experience you described
- joining a waitlist
- a follow up conversation with our chief executive
- both of the options offered, where that applies
- no contact at all
If you choose to hear from us, we ask for your name and email at that point, and we use them only for what you agreed to. Choosing one thing does not sign you up to another. We rely on your consent, and you can withdraw it at any time by emailing us, without affecting anything we did lawfully beforehand.
On the waitlist form you also tell us which product interests you, so we only write to you about that one.
Your browsing choices
We use temporary storage in your browser to remember whether you have seen the intro during that tab's session. This site has no advertising or audience analytics tools.
When you open one of our forms, Fillout sets cookies so that your answers are not lost if you navigate away before finishing. Fillout tells you this and asks you to accept it when the form opens. Their cookie policy explains what they set and why.
The retro page loads SoundCloud's player software so the radio is ready to use. No music plays, and no track is requested, until you press Play. SoundCloud receives technical information needed to deliver its player and may use cookies under its privacy policy.
Who handles information
We use Fillout to run the questionnaires and store the responses, Attio to keep track of the people who ask to hear from us, Google Workspace for email, and SoundCloud for the optional radio. They act on our instructions. Providers may process information outside ADGM. We do not sell your personal information.
How long we keep it
We keep your personal information for no more than 36 months. Where we no longer need something sooner, we remove it sooner.
This is a maximum. Earlier withdrawal or an erasure request comes first, and you can ask us to delete information we no longer need at any time.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or a portable copy of your information, or object to its use. Where we rely on consent, you can withdraw it without affecting earlier lawful use.
Email privacy@ora-pay.com to make a request. You can also raise a concern with the ADGM Office of Data Protection.
We will update this notice when the website or our use of information changes.